Feature
Automatic WhatsApp appointment reminders
Citadox messages your patients on WhatsApp when you book an appointment, reminds them 12 hours before and lets them know if it changes. Patients can confirm or cancel the appointment from the same chat. All automatic, with their consent, and with the same notifications by email. You focus on your patients.
How it works
The patient consents
WhatsApp notifications are only sent to patients who gave their consent. Email notifications are sent either way.
You book the appointment
You add the appointment to the calendar and the patient gets the confirmation via WhatsApp and email.
12 hours before
They get an automatic reminder and can confirm they are coming or cancel the appointment from the same WhatsApp chat.
If something changes
If you change the appointment, the patient gets a notice without you having to message them.
Common challenges in running a practice
Costly no-shows
Every patient who forgets their appointment is a slot you cannot get back, and one another patient could have taken.
One message at a time
Messaging every patient from your personal WhatsApp takes time every day, mixes work with your own chats and depends on someone remembering to do it.
Changes that never arrive
When you reschedule an appointment and the notice is left pending, the patient ends up arriving at the wrong time.
How Citadox helps
Automatic from start to finish
The confirmation, the reminder and the change notice are sent straight from the calendar: nobody has to remember to write.
Confirm or cancel on WhatsApp
Patients reply to the reminder to confirm they are coming or cancel the appointment, without calling the practice. You find out sooner and can offer that slot to another patient.
WhatsApp and email, with consent
Patients who consented get notifications on WhatsApp, the channel they use most. Every notification is also sent by email.
No personal phone needed
Messages are sent from Citadox’s WhatsApp number: you do not use your personal number or the front desk’s.
Built into your calendar
Notifications come from the same appointments you book in Citadox. And if you authorize it, you also see them in your Google Calendar.
For the whole team
Works for every practitioner and every location at the practice, each with their own calendar.
Frequently asked questions
Which notifications does the patient get on WhatsApp?
The confirmation when the appointment is booked, a reminder 12 hours before the visit and a notice if the appointment changes.
Can patients confirm or cancel the appointment on WhatsApp?
Yes. From the same WhatsApp chat, patients can confirm they are coming or cancel the appointment, without having to call the practice.
Which number are the messages sent from?
From Citadox’s WhatsApp number. You do not need to use your personal phone or the front desk’s to notify patients.
Do I need the patient’s consent?
Yes. WhatsApp notifications are only sent to patients who authorized them. Email notifications (confirmation, reminder and changes) are sent either way.
Do I have to send the messages manually?
No. Notifications are generated automatically from the appointments you book in the Citadox calendar.
Does it work for practices with several practitioners?
Yes. Notifications work for every practitioner and every location at the practice, based on each one’s calendar.
How do I get started with Citadox?
Request a demo with your work email. We will get back to you within 24 hours, with no commitment and no credit card required.